Privacy Policy

1. Information We Collect

Because we do not host online forms or require account registration, our collection of personal data is limited to the following categories:

A. Direct Telephony & Voice Communications

When you call our dispatch desk at (818) 238-9116, we may collect:

• Caller Information: Your telephone number (via Caller ID), name (if provided), service address, and description of your plumbing issue.
• Call Metadata: Date, time, duration of the call, and dispatch routing notes.

B. Automated Technical & Analytics Data

When you browse our website, standard web server logs and analytics tools may automatically record:

• Device & Browser Information: IP address (anonymized/truncated where applicable), browser type, operating system, and screen resolution.
• Usage Data: Pages visited, time spent on specific service guides, referral URLs, and general non-precise geographic region (e.g., Los Angeles metropolitan area).

2. How We Use Your Information

We use the information we collect solely for legitimate trade service and business operations, including:

• Plumbing Dispatch & Service Delivery: Providing real-time plumbing diagnostics, scheduling service appointments, dispatching mobile vans to your address, and providing written invoices.
• Customer Support & Follow-Up: Verifying warranty status, answering non-urgent email inquiries, and providing transparent customer care.
• Website Performance: Analyzing traffic patterns to ensure fast page load times and improve our plumbing educational guides.
• Legal & Permitting Compliance: Fulfilling municipal building code permitting requirements (e.g., City of Los Angeles LADBS) and California State License Board (CSLB) trade records.

3. Call Recording & Monitoring Disclosure (California Law)

In accordance with California Penal Code § 632 (California's Two-Party Consent Law), please be advised that telephone calls to or from our dispatch desk may be monitored or recorded for customer service, dispatch accuracy, quality assurance, and technician training.

By continuing with a phone call after receiving an automated or verbal recording notification, you consent to the monitoring and recording of that conversation. If you do not wish to be recorded, please notify our dispatch agent at the beginning of the call.

4. Third-Party Service Providers

We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We share data only with trusted third-party service providers who assist us in operating our business under strict confidentiality standards:

• Telephony & Call Routing: Secure telecommunication carriers for call connection and dispatch routing.
• Website Analytics: Google Analytics (configured with IP anonymization) to evaluate general website performance.
• Mapping & Navigation: Google Maps API for interactive Los Angeles service area visualization.
• Web Infrastructure & Security: Secure hosting and Content Delivery Network (CDN) services to protect our website against cyber threats.

5. Cookies & Tracking Technologies

Cookies are small text files placed on your device by your web browser. Our website uses standard first-party and analytics cookies to enable basic navigation and measure page visits.

You can control or disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to view our website or call our dispatch desk.

6. Your Rights Under California Privacy Law (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

• Right to Know & Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions (such as maintaining records for active warranties or CSLB contractor compliance).
• Right to Non-Discrimination: We will never discriminate against you for exercising any of your privacy rights.
• Do Not Sell or Share Personal Information: We do not sell or share personal information for cross-context behavioral advertising. We have not sold or shared consumer data in the preceding 12 months.

7. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact our administrative desk:

You may also reach out directly via our Contact Us page.